Thirty days
You can return anything within 30 days of delivery. Items need to be unused and in their original packaging.
How to start a return
Get in touch through our contact page with your order number and what you would like to return. We will confirm the return address and next steps.
Damaged in transit
If a parcel arrives damaged, photograph the outer box and the contents before unpacking any further, and contact us with those photographs. Do not discard the packaging until the claim is settled.
What is not a fault
Handmade and hand-finished glassware carries small differences between pieces — depth of tint, the exact point where an applied colour fades out, minor variations in dimensions. These are characteristic of how the glass is made and are not grounds for a fault return. They are, of course, still covered by the standard 30-day return if you simply change your mind.
Refunds
Once your return reaches us and has been checked, your refund goes back to the original payment method.
Exchanges
The quickest way to exchange a tint or a size is to return the original for a refund and place a new order, so the piece you want is not held up waiting for the first parcel to arrive back.